When does my subscription period start and end?
Your Bill Hero subscription period starts on the day you sign up to the service.
The subscription fee is subject to our money-back Savings Guarantee, which means that if we cannot find annualised savings on your first bill(s) greater than the Savings Guarantee, then you can cancel immediately for a full refund. The dollar amount for the Savings Guarantee is always displayed at the point of signup.
If we do find annualised savings for you greater than your Savings Guarantee is achieved, then your subscription is live, and we'll help you switch to a cheaper plan.
It takes at least two weeks to complete your switch, and if you're on a manually read meter, you may have to wait until the next scheduled meter reading before the switch can be completed. For a quarterly billing cycle this could be up to 3 months.
Providing that your first switch is completed within 12 months of your start date, on the date of completion for your first switch we will reset the end-date for your subscription so you'll have 12 months of service from that date, no matter how long it has taken for that first switch to be completed. If you have not completed a switch within the 12 month period, your subscription will renew on the 12 month anniversary of your start date.
If you're moving to a new home and don't yet have a bill, then you can use our 'no bill' service, and your subscription end date will be set to the 1 year anniversary of the energy connection date at your new home.