When does my subscription period start?

Your Bill Hero subscription period starts on the day your first switch is completed.

It generally takes around 2 weeks for a switch to be processed if you have a smart meter, and can be as long as 3 months for manually read accumulation meters.

The good news is that the clock does not start ticking on your 12 month Bill Hero subscription until the day your first switch is complete and your new plan with your new retailer begins, no matter when you actually signed up to Bill Hero. Whatever time it takes to complete your first switch is not deducted from your subscription period.

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