Bill Hero Plan Details screen explained

The Plan Details screen is loaded whenever you click on the 'Switch' button on any plan displayed in the Bill Hero Results screen.

The colour of the Switch button changes depending on the savings calculated for that plan - if the plan is calculated to deliver a cheaper price than your bill, the button will be coloured green. If the plan is calculated to deliver a more expensive price than your bill, the Switch button will be red. 

The Plan Details page displays more detailed information about that individual plan, plus allows you to proceed with your order for that plan if you choose to buy it. Heer's what an example Plan Details looks like:

Energy plans can be complicated, so there can be a lot of information in this screen. We'll step your through the components of the page one by one.


The Plan Card

Each Plan Details page includes a representation of that plan using the Bill Hero 'card' format you'll recognise from the previous Results screen.

The information on his card in the Plan Details is different to what is shown on the Results page: On Results page it displays the calculated annualised savings associated with this plan, and on the Plan Details page it shows the calculated 'equivalent duration estimate'  price for this plan.

We include a statement under this Plan card reiterating that Bill Hero does not seek or accept commissions from retailers, ever. Our rankings and our purchasing flows are designed to benefit you, and you alone.

Equivalent Duration Estimate

We use the term 'Equivalent Duration Estimate' to describe the calculated price for this plan, in acknowledgement that although this price is calculated by applying the exact same consumption, start & end dates, discounts, and solar feed-in information as documented in your bill, we're actually applying current pricing to historical usage, and its possible that this plan may not have been available, or may have had different pricing over the billing period. 

If the plan includes seasonal price changes that would apply during the billing period, that change is included in the calculations.


The 'How to Switch' panel

There's two switching methods supported by Bill Hero: Seamless Switching and manual switching. Where the plan is offered by a retailer that supports Seamless Switching for Bill Hero subscribers, then Bill Hero can facilitate the signup process by collecting all the required information on behalf of the retailer. 

Seamless Switching

Much of this information required by the retailer to onboard you as a new customer is already present in your uploaded bill, and we pre-populate the fields wherever possible. 

We also securely save any additional information we need to collect so we can make the process even easier for you next time. All personal information collected and held by Bill Hero is subject to our Privacy Policy. After delivery to the retailer, your information becomes subject to their privacy policy.

Manual switching

Plans from retailers that do not yet support Seamless Switching can be purchased directly from the retailer. We provide links to their online purchase pages, and display their sales phone number for you, and tell you which plan you should buy to access to calculated savings.

We also display your unique Bill Hero email forwarding address, and ask you to use this address when you sign up to the new retailer. All messages sent to this address are auto-forwarded to your personal email address, so you'll still receive all your bills and account correspondence. This is the mechanism we use to automatically monitor, analyse and report on each bill for you, so we can alert you whenever we find savings for you greater than your personal Bothered Threshold.

If you click on the copy files icon to the right of your email forwarding address, it will be copied to the clipboard of your computer to make it easy to paste into the retailers purchase form.


The Details panel

All the detailed information about the plan is listed in the Details panel, 

The details for each plan are broken down into sections:

About this plan

A text field containing descriptive information about the plan.

Retailer details

Name, phone number and main URL for this retailer's website

Offer details

The Offer details includes the plan name, and a link to teh Fact Sheet that retailers are obliged to publish for each plan they offer. If the plan includes a solar feed-in tariff, the details for this will be included in this section.

Contract term

Details on contract duration can be found here

Tariff details

The nitty-gritty for pricing is in the tariff details, and this section can include rates for several different tariff types including single rate, controlled load, off-peak, and shoulder.

Daily supply charges are also included, along with any Fees, Discounts and Incentives that may apply for this plan.

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