9 articles
Back-billingRetailers can issue bills for historical energy usage, but there are limitations on what they can do
The retailer wont serve my addressSigning up for an energy plan means making an application – retailers can refuse any customer for any reason
Price fixPrice fix is different to fixed benefit period. Here's everything you need to know.
When can retailers increase their prices?There are regulatory constraints on when, how often, and by how much retailers can increase their prices. Here's everything you need to know.
Retailer of Last ResortIf your energy retailer goes out of business, the ‘Retailer of Last Resort’ rules kick in, and you’ll be transferred to a new retailer
July price changesRetailers can change their prices at any time, but there's always been a major price change for retail electricity in July each year.
All about GreenpowerBill Hero makes it easy to support renewable energy generation with GreenPower, and avoid being gouged by your retailer
NMI, DPI and MIRN - energy meter IDs
Energy Bill Relief Fund (EBRF)Here’s everything you need to know about the Federal Energy Bill Relief Fund - how it works, who is eligible, and what to expect.