About Retail Energy
Everything you need to know about the retail energy industry
24 articles
- Single rate tariffSingle rate is the simplest electricity tariff, and is still the most common tariff used across Australia.
- Time of Use tariffTime of Use tariff means different prices will apply for your energy consumption at different times of the day
- Transitional Time of Use tariffsThe transitional Time of Use tariff (ToU) is intended to help energy consumers migrate from single-rate tariffs, onto Time of Use tariffs.
- Climate Saver tariffClimate Saver is a legacy tariff that was offered to households in the Powercor network in Victoria.
- All about Demand tariffs?Demand tariffs are intended to reward energy consumers who avoid contributing to peak network loads, and penalise that do.
- How does Bill Hero handle GST?The regulations require GST-inclusive pricing in all official Fact Sheets and marketing materials. However, some retailers still display ex-GST pricing in their bills.
- Solar Net MeteringSolar plans specify that only households with ‘net metering’ are eligible - here’s what that means
- Wholesale pass-through pricingSome retailers charge a membership fee and pass on the wholesale price directly to consumers
- I've never heard of these retailersIt makes sense to buy the cheapest offer that meets your requirements, even if that means dealing with an unknown retailer.
- How can I raise a complaint with my retailer?Problems are unavoidable — the real measure of customer service quality is how effectively issues are resolved as they arise.
- Australian ownershipWant to buy Australian energy from Australian retailers?
- Retailer reputation and quality scoresThere's more to buying energy than price alone. Here's how Bill Hero helps you to find the right plan for you, at the very best price.
- Scheduled payment plansBill Hero can help with confusing energy plans that have monthly payments and statements instead of bills.
- Blocked applicationsWe know we're doing good things for energy consumers when the energy retailers start trying to block us.
- Back-billingRetailers can issue bills for historical energy usage, but there are limitations on what they can do.
- The retailer wont serve my addressSigning up for an energy plan means making an application – retailers can refuse any customer for any reason
- Price fixPrice fix is different to fixed benefit period. Here's everything you need to know.
- When can retailers increase their prices?There are regulatory constraints on when, how often, and by how much retailers can increase their prices. Here's everything you need to know.
- Retailer of Last ResortIf your energy retailer goes out of business, the ‘Retailer of Last Resort’ rules kick in, and you’ll be transferred to a new retailer
- July price changesRetailers can change their prices at any time, but there's always been a major price change for retail electricity in July each year.
- All about GreenpowerBill Hero makes it easy to support renewable energy generation with GreenPower, and avoid being gouged by your retailer
- NMI, DPI and MIRN - energy meter IDs
- Energy Bill Relief Fund (EBRF)Here’s everything you need to know about the Federal Energy Bill Relief Fund - how it works, who is eligible, and what to expect.