About Retail Energy
Everything you need to know about the retail energy industry
24 articles
Estimated Energy BillsYou can provide your energy retailer with an accurate self-read of your electricity meter and have an estimated bill re- issued.
Single rate tariffSingle rate is the simplest electricity tariff, and is still the most common tariff used across Australia.
Time of Use tariffTime of Use tariff means different prices will apply for your energy consumption at different times of the day
Transitional Time of Use tariffsThe transitional Time of Use tariff (ToU) is intended to help energy consumers migrate from single-rate tariffs, onto Time of Use tariffs.
Climate Saver tariffClimate Saver is a legacy tariff that was offered to households in the Powercor network in Victoria.
All about Demand tariffs?Demand tariffs are intended to reward energy consumers who avoid contributing to peak network loads, and penalise that do.
How does Bill Hero handle GST?The regulations require GST-inclusive pricing in all official Fact Sheets and marketing materials. However, some retailers still display ex-GST pricing in their bills.
Solar Net MeteringSolar plans specify that only households with ‘net metering’ are eligible - here’s what that means
Wholesale pass-through pricingSome retailers charge a membership fee and pass on the wholesale price directly to consumers
I've never heard of these retailersIt makes sense to buy the cheapest offer that meets your requirements, even if that means dealing with an unknown retailer.
How can I raise a complaint with my retailer?Problems are unavoidable — the real measure of customer service quality is how effectively issues are resolved as they arise.
Australian ownershipWant to buy Australian energy from Australian retailers?
Retailer reputation and quality scoresThere's more to buying energy than price alone. Here's how Bill Hero helps you to find the right plan for you, at the very best price.
Scheduled payment plansBill Hero can help with confusing energy plans that have monthly payments and statements instead of bills.
Blocked applicationsWe know we're doing good things for energy consumers when the energy retailers start trying to block us.
Back-billingRetailers can issue bills for historical energy usage, but there are limitations on what they can do
The retailer wont serve my addressSigning up for an energy plan means making an application – retailers can refuse any customer for any reason
Price fixPrice fix is different to fixed benefit period. Here's everything you need to know.
When can retailers increase their prices?There are regulatory constraints on when, how often, and by how much retailers can increase their prices. Here's everything you need to know.
Retailer of Last ResortIf your energy retailer goes out of business, the ‘Retailer of Last Resort’ rules kick in, and you’ll be transferred to a new retailer
July price changesRetailers can change their prices at any time, but there's always been a major price change for retail electricity in July each year.
All about GreenpowerBill Hero makes it easy to support renewable energy generation with GreenPower, and avoid being gouged by your retailer
NMI, DPI and MIRN - energy meter IDs
Energy Bill Relief Fund (EBRF)Here’s everything you need to know about the Federal Energy Bill Relief Fund - how it works, who is eligible, and what to expect.