Bill Hero system uses your personal email address to recognise incoming bills uploaded to [email protected], and to auto-generate your Bill Hero email forwarding address.
Your email forwarding address is automatically generated, based on your personal email address.
For example, if your personal address is [email protected], then Bill Hero will auto-create the address [email protected] to be used for email forwarding.
If you change your personal address to something different - eg [email protected] - then there's some potential complexity around retaining the old email forwarding address [email protected] and routing messages to the new personal address.
Bill Hero system can support multiple forwarding addresses for each subscriber.
Our usual approach is to set up a new forwarding address to match the new personal address - eg [email protected] - while continuing to support the old forwarding address [email protected].
This means that any retailers already using [email protected] can continue to do so, and there's no need to update any energy accounts.
When you eventually switch to a new retailer, it's usually best to use the Bill Hero address that matches your personal address, as this is easier to remember.
Bill Hero does not yet support self-service updates of personal email addresses, because of the potential complexity in setting up and managing email forwarding addresses. For security reasons, any changes to your registered personal email address will be made via a verified request from the same email address. These measures are in place to protect the integrity of your account and prevent unauthorised changes.
If you need to update your personal email address, please contact Bill Hero support at [email protected].
To ensure your account integrity, we can only action your email change request when the request comes from the original email address
When the Bill Hero team updates your personal email address, it's likely that this will result in a new forwarding address being created for you. In this situation, Bill Hero will also retain your original forwarding address, so that any retailers already using the original forwarding address, based on your original personal email, can continue to do so, and their messages will still be auto-forwarded to your new personal email address. Additionally, after the update, you will have two valid Bill Hero forwarding addresses (old and newly created), both redirecting seamlessly to your current primary email address. This ensures that communications from retailers remain uninterrupted.
Correcting an Incorrect Email Address During Account Setup
If an email has been entered incorrectly during account setup, please inform Bill Hero support for correction.
Once resolved, your communications and email forwarding features will function without disruptions. Forwarding will operate based on your corrected email, ensuring retailer messages are accurately processed.
Note: If you have a common username for your email address, it's possible that a different Bill Hero subscriber might already be using it in their own email forwarding address, which means we cannot make it available for you.
In this situation, we usually create a new forwarding address for you using the form [email protected].
For example, if John Peterson uses the email address [email protected], then it's possible that some other Bill Hero user might already be using a [email protected] address, and so might already have been assigned [email protected] as their Bill Hero forwarding address.
Bill Hero forwarding addresses must always be unique, so in this situation, we'd set up John Peterson with the address [email protected].