About Bill Hero
Everything you need to know about how Bill Hero works
60 articles
- Comparing plans vs comparing tariffsBill Hero compares between energy plans, not energy tariffs.
- Bill Hero for businessesBill Hero can help your business save on energy too
- Where is Bill Hero available?Bill Hero can monitor bills in all National Electricity Market states and Territories
- Bill Hero for StrataStrata apartment buildings can make it tricky for comparing and switching energy retailers. Here's what Bill Hero can do.
- Terms of serviceYour use of Bill Hero is under the Terms of Service
- Privacy policyBill Hero takes your privacy seriously
- When does my subscription period start and end?Bill Hero offers annual subscriptions, and will monitor and compare every energy bill over the lifetime of your subscription
- How does subscription renewal work?Bill Hero is an annual subscription service, and we've designed things to make sure you'll get a full year of benefit
- How do I update my subscription payment details?You can update your payment details via the Bill Hero Subscriber Portal
- What if I have multiple properties?Bill Hero can help you stay on top of your energy bills, no matter if you have a single property or a portfolio with two or more properties.
- What is my Bill Hero email forwarding address?Bill Hero creates a unique email forwarding address for every subscriber. Here's how to find your address.
- How much does a Bill Hero subscription costBill Hero does cost money - that's because we work only for you, not for the energy retailers
- How do I update my personal email address?Contact Bill Hero support at [email protected] to update your email address
- Cancelling your Bill Hero subscriptionWe're sad to hear you're leaving...
- Gift subscriptionsA Bill Hero gift subscription is the gift that keeps on giving
- How can I claim my refund under the Savings Guarantee?
- How do I switch?Switching energy plans is simple, but there are several steps, including a mandatory cooling-off period. It takes about 3 weeks end-to-end.
- Why do I need to keep switching?To get the best prices, you need to stay on top of the market, or you need Bill Hero to stay on top of it for you.
- How long does it take to switch?End-to-end switch duration in now shorter than its ever been
- Do I need to contact my old retailer when I switch?There's no need to contact your old retailer when you decide to switch to a new one.
- Final Bills
- Drivers Licence card numberDrivers Licenses can display an individual card number, in addition to the licence number
- I can't find the plan on the retailer's websiteRetailers sometimes make cerain plans hard to find on their own websites
- Medicare IRN
- 'Do It For Me' SwitchingBill Hero makes it easier to switch than you ever dreamed possible
- How will I pay my energy bills?Bill Hero can help make sure you stay on the best priced plans, but we don't manage bill payments for you (yet)
- How we handle gas billsBill Hero can compare gas bills as well as electricity bills.
- How does Bill Hero handle discounts?We make it easy to understand the real-world impact of discounts
- How we calculate your savingsThere are three main savings calculations used in the Bill Hero service:
- How is Bill Hero different to comparison sites?Bill Hero is a Savings Service, not a comparison site.
- How we rank your billBill Hero ranks your bill against all the alternatives available in the market
- How can I join the Bill Hero Beta ProgramBill Hero has established a Beta Program to help us explore, test and refine new features and elements for the Bill Hero service.
- How do I use my Promo Code?Bill Hero sometimes offers Promotion Codes. Here's how to apply your code if you have one
- All about email forwardingOur innovative email forwarding system lets us monitor and compare every bill for you, automatically, without you needing to do anything!
- What about the government comparison sites?Bill Hero offers 100% full market comparison, plus lots more that you won't find from either the government or commercial comparators
- What if the energy bill is not in my name?Bill Hero can monitor your energy bills even if the energy account is not currently set up in your name.
- What are default offers?'Default Offers' cap what retailers can charge and set the benchmark for discounts to be compared to
- What about membership fees?Bill Hero handles membership fees
- Referral schemeInvite your friends to join Bill Hero, and you'll both get rewarded
- What is the 'Bothered Threshold'?Bill Hero will only initiate a switch when we find savings for your greater than your personal 'Bothered Threshold'
- What about exit fees?There are no early termination fees for energy plans anymore
- What if I have a credit balance?You can still switch to a new retailer even if you have a credit balance with your old retailer.
- What about smart meters?A smart meter (also known as an advanced meter or 'type 4' meter) measures both when and how much electricity is used at your premises.
- What if my old retailer makes a retention offer?We'll help you make sense of retention offers
- What if I don't have a bill yet?Bill Hero can help you find a competitively priced retailer and plan for your new home, even without a bill to start with.
- What about concessions?Your concession entitlements do not change when you change retailer.
- All about incentivesIncentives are often used as a bait-and-switch strategy by retailers. Bill Hero makes them work for you.
- What is the Savings Guarantee?Bill Hero is a paid subscription service. All annual subscriptions come with a money-back Savings Guarantee.
- Does Bill Hero accept both monthly and quarterly bills?Bill Hero will accept and analyse every bill, no matter what is your billing cycle frequency
- How do I upload my bills?Bill Hero needs to receive every bill, so it can analyse and report on each one for you. Here's how to send in your bills for review.
- Why did I receive a reminder when I already use automated email forwarding?There's still some situations where the bill upload reminder might fire, even if you're using email forwarding to receive your bills
- Does Bill Hero handle solar?Here's how Bill Hero calculates solar in your comparisons
- What if I'm moving?Your Bill Hero subscription moves with you when you move home, to help make sure you never overpay for energy no matter where you live.
- How long is the wait to get my comparison results?I've just uploaded my bill! When do I get my results?
- Changing addressYou don't need to update your address when you move home
- How does Bill Hero handle email bounces?Email delivery is impossible to guarantee 100%, but Bill Hero gets pretty close.
- Set your Solar system and Battery sizeElectricity plans can be restricted by solar and battery system capacity. Bill Hero filters out plans you'd be ineligible for.
- What is the 'Link' Payment option?
- How do I use the Bill Hero Subscriber Portal?Everything you need to know about the Bill Hero Subscriber Portal
- How to set your GreenPower preferenceIt's easy to set things up so that Bill Hero will calculate GreenPower into your results, at your preferred level, by default