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About Bill Hero
Everything you need to know about how Bill Hero works
54 articles
Comparing plans vs comparing tariffsBill Hero compares between energy plans, not energy tariffs.
Bill Hero for businessesBill Hero can help your business save on energy too
Where is Bill Hero available?Bill Hero can monitor bills in all National Electricity Market states and Territories
Bill Hero for StrataStrata apartment buildings can make it tricky for comparing and switching energy retailers. Here's what Bill Hero can do.
Terms of serviceYour use of Bill Hero is under the Terms of Service
Privacy policyBill Hero takes your privacy seriously
When does my subscription period start and end?Your annual subscription might actually last longer than a year.
How does subscription renewal work?Bill Hero is an annual subscription service, and we've designed things to make sure you'll get a full year of benefit
How do I update my subscription payment details?You can update your payment details via the Bill Hero Subscriber Portal
What if I have multiple properties?Bill Hero can help you stay on top of your energy bills, no matter if you have a single property or a portfolio with two or more properties.
What is my Bill Hero email forwarding address?Bill Hero creates a unique email forwarding address for every subscriber. Here's how to find your address.
How much does a Bill Hero subscription costBill Hero does cost money - that's because we work only for you, not for the energy retailers
How do I update my personal email address?Contact Bill Hero support at [email protected] to update your email address
Cancelling your Bill Hero subscriptionWe're sad to hear you're leaving...
How do I switch?Switching energy plans is simple, but there are several steps, including a mandatory cooling-off period. It takes about 3 weeks end-to-end.
Why do I need to keep switching?To get the best prices, you need to stay on top of the market, or you need Bill Hero to stay on top of it for you.
How long does it take to switch?End-to-end switch duration in now shorter than its ever been
Do I need to contact my old retailer when I switch?There's no need to contact your old retailer when you decide to switch to a new one.
Final Bills
Drivers Licence card numberDrivers Licenses can display an individual card number, in addition to the licence number
I can't find the plan on the retailer's websiteRetailers sometimes make cerain plans hard to find on their own websites
Medicare IRN
How will I pay my energy bills?Bill Hero can help make sure you stay on the best priced plans, but we don't manage bill payments for you (yet)
How we handle gas billsBill Hero can compare gas bills as well as electricity bills.
How does Bill Hero handle discounts?We make it easy to understand the real-world impact of discounts
How we calculate your savingsThere are three main savings calculations used in the Bill Hero service:
How is Bill Hero different to comparison sites?Bill Hero is a Savings Service, not a comparison site.
How we rank your billBill Hero ranks your bill against all the alternatives available in the market
How can I join the Bill Hero Beta ProgramBill Hero has established a Beta Program to help us explore, test and refine new features and elements for the Bill Hero service.
How do I use my Promo Code?Bill Hero sometimes offers Promotion Codes. Here's how to apply your code if you have one
All about email forwardingOur innovative email forwarding system means we can monitor every bill for you, automatically.
What about the government comparison sites?Bill Hero offers 100% full market comparison, plus lots more that you won't find from either the government or commercial comparators
What if the energy bill is not in my name?Bill Hero can monitor your energy bills even if the energy account is not currently set up in your name.
What are default offers?'Default Offers' cap what retailers can charge and set the benchmark for discounts to be compared to
What about membership fees?Bill Hero handles membership fees
Referral schemeInvite your friends to join Bill Hero, and you'll both get rewarded
What is the 'Bothered Threshold'?Bill Hero will only initiate a switch when we find savings for your greater than your personal 'Bothered Threshold'
What about exit fees?There are no early termination fees for energy plans anymore
What if I have a credit balance?You can still switch to a new retailer even if you have a credit balance with your old retailer.
What about smart meters?A smart meter (also known as an advanced meter or 'type 4' meter) measures both when and how much electricity is used at your premises.
What if my old retailer makes a retention offer?We'll help you make sense of retention offers
What if I don't have a bill yet?Bill Hero can help you find a competitively priced retailer and plan for your new home, even without a bill to start with.
What about concessions?Your concession entitlements do not change when you change retailer.
What about incentives?Incentives are often used as a bait-and-switch strategy by retailers. Bill Hero makes them work for you.
What is the Savings Guarantee?Bill Hero is a paid subscription service, and comes with a money-back Savings Guarantee.
Does Bill Hero accept both monthly and quarterly bills?Bill Hero will accept and analyse every bill, no matter what is your billing cycle frequency
Where do I upload my bills?Bill Hero needs to receive every bill, so it can analyse and report on each one for you. Here's how to manually send in a bill for review.
Why did I receive a reminder when I already use automated email forwarding?There's still some situations where the bill upload reminder might fire, even if you're using email forwarding to receive your bills
Does Bill Hero handle solar?Here's how Bill Hero calculates solar in your comparisons
What if I'm moving?Your Bill Hero subscription moves with you when you move home, to help make sure you never overpay for energy no matter where you live.
How long is the wait to get my comparison results?I've just uploaded my bill! When do I get my results?
Changing addressYou don't need to update your address when you move home
How does Bill Hero handle email bounces?Email delivery is impossible to guarantee 100%, but Bill Hero gets pretty close.
Set your Solar system and Battery sizeElectricity plans can be restricted by solar and battery system capacity. Bill Hero filters out plans you'd be ineligible for.