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What if I'm moving?

Your Bill Hero subscription moves with you when you move home, to help make sure you never overpay for energy no matter where you live.

Updated over a year ago

There are always a lot of things to organise when you're moving home. Bill Hero can help keep the energy elements of your move as simple as possible.

For your new home, you most likely will not have access to a bill, so Bill Hero will not be able to analyse it and make a precise recommendation.

If you choose to, you can use our 'No Bill' process to find a competitive retailer & plan to start off with, based on the estimated kWh consumption for the new location.

Alternatively, it's often more convenient to use the moving home service that your current retailer will provide, and stick with them through your move.

Assuming that you're currently on a competitively priced plan that Bill Hero helped you find, there's every chance the same retailer will also be able to set you up on a competitively priced plan at your new location.

This approach can help you quickly tick off at least one task on your moving home to-do list, and it means you will not have to set up an entirely new account.

It also means that the same email forwarding process will continue to work after you move, so your new bills will continue to be monitored by Bill Hero.

This approach can also simplify things if you need to keep the power connected at both locations for an overlap period while you complete your move.

⚠️ Important

When you're moving, remember that you must notify your current retailer of your move-out date so that they can finalise your bills at that address. This ensures that you won't be charged for any consumption that may happen after you've moved out.

You're also responsible for setting up the new energy supply arrangements for your new location, even if there is power already available there.

No matter whether you choose a new retailer, or stay with your current retailer for your move, when your first bill comes through at the new location, it will be subjected to the same Bill Hero comparison process.

If there's a better deal available to you in your new home that will deliver savings greater than your Bothered Threshold, then Bill Hero will initiate a new switch for you.

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