Bill Hero FAQ
35 articles
- How will I pay my energy bills?Bill Hero can help make sure you stay on the best priced plans, but we don't manage bill payments for you (yet)
- How we handle gas billsBill Hero can compare gas bills as well as electricity bills.
- How does Bill Hero handle discounts?We make it easy to understand the real-world impact of discounts
- How we calculate your savingsThere are three main savings calculations used in the Bill Hero service:
- How is Bill Hero different to comparison sites?Bill Hero is a Savings Service, not a comparison site.
- How we rank your billBill Hero ranks your bill against all the alternatives available in the market
- How can I join the Bill Hero Beta ProgramBill Hero has established a Beta Program to help us explore, test and refine new features and elements for the Bill Hero service.
- How do I use my Promo Code?Bill Hero sometimes offers Promotion Codes. Here's how to apply your code if you have one
- All about email forwardingOur innovative email forwarding system lets us monitor and compare every bill for you, automatically, without you needing to do anything!
- What about the government comparison sites?Bill Hero offers 100% full market comparison, plus lots more that you won't find from either the government or commercial comparators
- What if the energy bill is not in my name?Bill Hero can monitor your energy bills even if the energy account is not currently set up in your name.
- What are default offers?'Default Offers' cap what retailers can charge and set the benchmark for discounts to be compared to
- What about membership fees?Bill Hero handles membership fees
- Referral schemeInvite your friends to join Bill Hero, and you'll both get rewarded
- What is the 'Bothered Threshold'?Bill Hero will only initiate a switch when we find savings for your greater than your personal 'Bothered Threshold'
- What about exit fees?There are no early termination fees for energy plans anymore
- What if I have a credit balance?You can still switch to a new retailer even if you have a credit balance with your old retailer.
- What about smart meters?A smart meter (also known as an advanced meter or 'type 4' meter) measures both when and how much electricity is used at your premises.
- What if my old retailer makes a retention offer?We'll help you make sense of retention offers
- What if I don't have a bill yet?Bill Hero can help you find a competitively priced retailer and plan for your new home, even without a bill to start with.
- What about concessions?Your concession entitlements do not change when you change retailer.
- All about incentivesIncentives are often used as a bait-and-switch strategy by retailers. Bill Hero makes them work for you.
- What is the Savings Guarantee?Bill Hero is a paid subscription service. All annual subscriptions come with a money-back Savings Guarantee.
- Does Bill Hero accept both monthly and quarterly bills?Bill Hero will accept and analyse every bill, no matter what is your billing cycle frequency
- How do I upload my bills?Bill Hero needs to receive every bill, so it can analyse and report on each one for you. Here's how to send in your bills for review.
- Why did I receive a reminder when I already use automated email forwarding?There's still some situations where the bill upload reminder might fire, even if you're using email forwarding to receive your bills
- Does Bill Hero handle solar?Here's how Bill Hero calculates solar in your comparisons
- What if I'm moving?Your Bill Hero subscription moves with you when you move home, to help make sure you never overpay for energy no matter where you live.
- How long is the wait to get my comparison results?I've just uploaded my bill! When do I get my results?
- Changing addressYou don't need to update your address when you move home
- How does Bill Hero handle email bounces?Email delivery is impossible to guarantee 100%, but Bill Hero gets pretty close.
- Set your Solar system and Battery sizeElectricity plans can be restricted by solar and battery system capacity. Bill Hero filters out plans you'd be ineligible for.
- What is the 'Link' Payment option?
- How do I use the Bill Hero Subscriber Portal?Everything you need to know about the Bill Hero Subscriber Portal
- How to set your GreenPower preferenceIt's easy to set things up so that Bill Hero will calculate GreenPower into your results, at your preferred level, by default