It's not uncommon that when you start a switch, your current retailer might make a special discount offer to try and retain you as a customer.

You've got to wonder why they wait till you're leaving before they offer you a better deal!
​
If you receive a retention offer, make sure they send the details to you by email – it's common that you'll be contacted by phone and the retailer will attempt to complete the process on the spot.

When you receive the details for their retention offer in your email, just forward it to [email protected], and we'll compare it to the rest of the market and let you know if it's worth accepting.

We do this by taking the detailed consumption data from your most recent bill, and we'll re-calculate your personalised comparison using the new prices from your retention offer. This is the best way to see what the real-world impact of the proposed new pricing would be.

If the results for the retention offer come in with savings lower than your Bothered Threshold, we'll recommend that you accept it, just as would have reported that all is well and that there is no need to switch had you received a bill with that price in the first place.

If the results come in that there are potential savings available for you greater than your Bothered Threshold, we'll recommend that you do not accept the offer and proceed with your switch.