We prefer automated bill upload via our email forwarding platform, but you can manually upload your bills to Bill Hero for analysis whenever you need to.
Automated bill upload
Our preferred and recommended approach for receiving bills on an ongoing basis is to instruct your retailer to use the unique Bill Hero email forwarding address that we provide for each subscriber.
Your Bill Hero forwarding address is auto-generated, based on your personal email address - e.g. [email protected] would become [email protected].
Every message sent to your Bill Hero email forwarding address will immediately be auto-forwarded to your personal email address, so if your retailer sends your bills to your Bill Hero email address, you'll still receive them via your personal email address.
By routing retailer emails via Bill Hero, the system automatically has visibility of each bill and will automatically analyse and compare each bill for you on every billing cycle, without you needing to do anything at all.
Manual bill upload
You can manually upload bills any time by email or web upload:
Send bills as email attachments to [email protected]
Upload bills via the webform at https://www.billhero.com.au/bill-upload
Before you send in a bill manually, here's what you need to know:
One at a time: Please be sure to send your bill(s) into Bill Hero one at a time. If you upload multiple bills together, be aware that by default, Bill Hero will identify and analyse the most recent bill only.
PDF preferred: Bill Hero prefers the PDF bills that your retailer will send to you by as an email attachment. You can forward the entire bill email, including the attachment, to [email protected], and our system will automatically analyse it for you.
Scanned or photo bills: If you only receive paper bills, you'll need to take photos or scans. Please be sure to take good clear photos, at an easily readable resolution, and include the entire frame for every page in the bill without any cropping. You'll need to take multiple images for a single bill – please upload all images for a single bill, together.
Caution:
Photo or scanned paper bills require manual processing, so it takes up to 2 days for the data extraction process to be completed before the comparison can be performed.
Tip:
It's possible to perform out-of-cycle and seasonal analyses by manually uploading bills to [email protected]. For example, if you're interested in a comparison analysis for a future time period, you can approximate this by manually uploading a bill for the equivalent period in the previous year.
Manual bill upload via email
If you've received your bill as an email attachment, the easiest way to get it into Bill Hero is to forward the entire email message, including the attachment(s), to [email protected]
Bill Hero looks at the from: address for each email sent to [email protected], and tries to match it with a known subscriber email address.
Please be sure to send your bills from the same email account you used to set up your Bill Hero subscription.
Manual bill upload via the Bill Hero website
You can also manually upload your bill via the Bill Hero website - https://www.billhero.com.au/bill-upload