Bill Hero’s 'Do It For Me' (DIFM) switching service is an optional concierge service to make an energy switch application on your behalf.

By adding DIFM switching to the Bill Hero service model, we've closed the loop on the energy comparison experience to deliver a true end-to-end solution to minimise your energy bill expenses permanently.

To make a switch application for you, Bill Hero will need to collect some information from you, including Personal Information. We'll also need a signed Letter of Authority so we can engage with energy retailers on your behalf.

We've developed a seamless and simple process to collect this information, and you only need to do it once - the same information can be re-used to facilitate your next DIFM switch in future.

Bill Hero does not provide advice or make the choice for you. Our system presents factual information and easily-digestible analytics to enable you to make an informed decision on which retailer and plan to switch to.

You can always choose to apply to your chosen retailer yourself, either over the phone or via the online signup forms that all retailers offer. Bill Hero always provides the retailer's contact details so you can sign up yourself.

In some cases, Bill Hero will offer to make the application on your behalf. Look for the 'Do It For Me' option on the Plan Details screens that we publish for every plan in our system. We call this part of our service 'DIFM'.

Most of the information required by any retailer to onboard you as a new customer is already present in your uploaded bill, so there's no need to re-enter it.

You'll need to provide some additional information so we can complete the application on your behalf. We will securely save your information, so we can make the process even easier for you next time by pre-filling the next application form.

Our Privacy Policy protects all personal information collected and held by Bill Hero, and we will provide it to your chosen retailer only with your authority, and under your instruction, according to our Terms of Service. After delivery to the retailer, your personal information will become subject to their privacy policy.

DIFM switching is an optional, paid service, with a service fee for each switch application performed on your behalf. The DIFM Switching fee is clearly presented on the first screen of the process:

The DIFM Switching service fee will be charged only when your switch application has been completed.

Switching energy plans means making an application to the new retailer to enter a new energy supply agreement. Retailers have the discretion to accept or reject new customer applications as they see fit, and Bill Hero makes no representation that your chosen retailer will accept your application.

The DIFM switching service fee is not refundable. If, after placing an application on your behalf, your chosen retailer rejects your application for any reason, you can choose an alternative retailer and plan, and Bill Hero will facilitate a new application to that retailer on your behalf, under the same DIFM switching service fee that you'd already have paid. Alternatively, you can make a new application to a new retailer yourself.