Your Bill Hero subscription starts on the day you sign up and complete your annual subscription fee payment.
Bill Hero subscriptions will auto-renew on the anniversary of your start date, unless cancelled.
We hate sneaky subscription renewals too
Bill Hero adopted the annual subscription model because it provides a manageable mechanism to support the continuous bill monitoring and comparison service that Bill Hero provides.
However, we're aware that a year can be a long time, and an annual subscription renewal can come as a surprise. We've taken steps to mitigate this:
Your upcoming renewal date is prominently displayed in a dedicated panel in every results email we send to you. This is intended to keep the approaching renewal visible, so you're not surprised when it finally arrives
We also send a dedicated renewal notice email seven days before we initiate a charge for your renewal payment.
Cancelling a new susbcription under the Savings Guarantee
Every Bill Hero annual subscription comes with a money-back Savings Guarantee, which applies to the first bill(s) analysed and compared for you.
This means that if you're already on a competitive plan, and Bill Hero cannot find the guaranteed annualised savings for you after analysing and comparing your first bill(s), you can cancel immediately for a full refund.
If you're eligible for the Savings Guarantee, your 'below guarantee' results email includes instructions on how to initiate the cancellation. To cancel your subscription and request a refund, simply reply to any Bill Hero correspondence clearly stating your intention to cancel.
Bank handling of refunds
When a refund occurs very soon after the original payment is made, some banks may process the refund by reversing and deleting the original debit transaction instead of creating a new and separate credit transaction to your account.
This can mean that all records of your Bill Hero subscription transaction may simply disappear from your bank statement.
After a refund is initiated, funds will typically be credited to your account within 1-2 business days.
However the official advice from our payments platform provider Stripe.com is that it can take up to 10 business days for a refund to be fully processed and appear in your account.
If you believe something has gone wrong with your refund, please get in touch with our friendly support team at [email protected].
Cancelling an Active subscription
Our policy is that cancellation of an Active subscription will take effect at the end of the current subscription period.
If you cancel, Bill Hero will continue to monitor, analyse, and compare your bills for the remainder of the current subscription period. However, auto-renewal will be disabled, and the subscription will end at the end of the current subscription period.
If you encounter any issues during the cancellation or refund process, please get in touch with us at [email protected]. Our support team is ready to investigate and resolve any concerns you may have promptly.