Got questions? Bill Hero has answers

• What is the 'Bothered Threshold'?
• What about exit fees?
• How will I pay my energy bills?
• Does Bill Hero handle solar?
• How we calculate your savings
• When does my subscription period start and end?
• Bill price vs Comparison price
• What is seamless switching?
• How does subscription renewal work?
• What if I don't have a bill yet?

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• Bill Hero results screen explained
• Restricted plans
• Bill Hero Plan Details screen explained
• Same plan recommended
• July price changes
• Why are my results different?
• The retailer wont serve my address

• What about smart meters?
• Climate Saver tariff
• Retailer reputation and quality scores
• What about demand tariffs?
• What about Greenpower?
• Retailer ownership structures
• Single rate tariff
• I've never heard of these retailers
• What's a small electricity consumer?
• Time of Use tariff

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